{"id":12675,"date":"2026-10-08T12:37:17","date_gmt":"2026-10-08T10:37:17","guid":{"rendered":"https:\/\/www.tadano.com\/middle-east\/news\/when-service-cant-wait\/"},"modified":"2026-10-08T12:37:17","modified_gmt":"2026-10-08T10:37:17","slug":"when-service-cant-wait","status":"publish","type":"news","link":"https:\/\/www.tadano.com\/middle-east\/en\/news\/when-service-cant-wait\/","title":{"rendered":"When service can’t wait"},"content":{"rendered":"\n
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A routine inspection can sometimes uncover a problem at exactly the wrong moment. This was the case for a major Italian energy sector operator when a Tadano aerial work platform (Oil & Steel series) was found to no longer meet the requirements for 1000 V insulation during a scheduled check.<\/p>\n\n\n\n

The timing was particularly challenging: the machine was due to travel into the mountains that same day to help restore a power line damaged by a storm. With the platform unable to operate, the planned intervention was at risk of being delayed.<\/p>\n\n\n\n

Tadano responded with its Mobile Workshop, a fully equipped service vehicle staffed by specialised technicians. The team travelled directly to the customer’s location and carried out the necessary work on site. Within a few hours, the platform was returned to safe operating condition and able to proceed with the planned intervention.<\/p>\n\n\n\n

\u201cThe rental market has expanded significantly, which means growing demand for machines ready to work in increasingly diverse settings,\u201d explains Alessandro Di Simone, Service & Electronic Systems Manager \u2013 Oil & Steel Series. \u201cThis makes fast and reliable support increasingly important.\u201d<\/p>\n\n\n\n

Spare parts: keeping machines moving<\/strong><\/p>\n\n\n\n

Tadano has also expanded its spare parts infrastructure in recent years. Between July and December 2024, the company introduced a new vertical warehouse at its Italian operation, representing an investment of around \u20ac100,000.<\/p>\n\n\n\n

The warehouse has 43 drawer units and stores more than 2,500 spare-part references. A Warehouse Management System (WMS) tracks orders from receipt to shipment, helping to improve inventory management and reduce picking errors. Almost 90% of spare-parts orders are shipped within 24 hours of receipt.<\/p>\n\n\n\n

\u201cThe customer doesn’t see the warehouse, they only see whether the part arrives on time,\u201d says Libero Gambi, Parts Manager. \u201cThat’s why, for us, investing in internal organisation, order tracking and error reduction isn’t a technical detail, it’s a direct part of the service we provide.\u201d<\/p>\n\n\n\n

Bringing service to the customer<\/strong><\/p>\n\n\n\n

The Mobile Workshop has been operating for around two years and carries out approximately 25 to 30 field interventions each year across Italy. It can also support Tadano’s European distributors when required.<\/p>\n\n\n\n

The service covers hydraulic repairs, component replacement, cable and connector repairs and first-level mechanical work. More complex repairs are handled through Tadano’s authorised workshop network.<\/p>\n\n\n\n

\u201cOur technicians bring years of direct experience on the range to the field, with all the equipment needed to carry out the work on site,\u201d says Di Simone. \u201cIt’s Tadano’s service that comes to the customer, not the other way around.\u201d<\/p>\n\n\n\n

Remote support and training<\/strong><\/p>\n\n\n\n

Tadano has complemented its field service with a remote connectivity system for fleet operators such as rental companies. The system allows customers to monitor machine status and location and plan maintenance. Software and selected parameters on the main control unit can also be updated over the air, reducing the need for some service visits.<\/p>\n\n\n\n

Tadano is an IPAF (International Powered Access Federation) authorised training centre and provides training for both internal and external personnel, issuing around 100 licences each year. Refresher courses are also held regularly for authorised workshops.<\/p>\n\n\n\n

Together, these services are designed to minimise downtime and keep machines operational. In situations such as the storm-damaged power line, where work cannot simply be postponed, the ability to respond quickly can make a direct difference.<\/p>\n\n\n

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