{"id":4682,"date":"2024-02-12T02:40:51","date_gmt":"2024-02-12T02:40:51","guid":{"rendered":"https:\/\/www.tadano.com\/oceania\/?page_id=4682"},"modified":"2024-02-14T05:23:27","modified_gmt":"2024-02-14T05:23:27","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.tadano.com\/oceania\/en\/sales-services\/service-and-support\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"\n\n\n<section class=\"hero-section\">\n\n\t\n\t\n\t\n\t<div class=\"img-holder \">\n\t\t\t\t<div class=\"bg-stretch\" style=\"background-position: 100% 50%; \">\n\t\t\t<span data-srcset=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/01\/headerTACL.png, https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/01\/headerTACL.png 2x\"><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"logo green-solutions\" style=\"display:none;\">\n\t\t\t<a href=\"#\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/themes\/tadano\/assets\/dist\/images\/Green-Solutions_Logo_White.svg\"><\/a>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"container\">\n\t\t<div class=\"text-holder \">\n\t\t\t<div class=\"wrap\">\n\t\t\t\t\n\t\t\t\t<ul class=\"breadcrumbs\"><li><a href=\"https:\/\/www.tadano.com\/oceania\/en\/\">Home<\/a><\/li><\/ul>\n\t\t\t\t\n\n<h1 class=\"wp-block-heading\">service &amp; support<\/h1>\n\n\n\n<p>Tadano is here for the lifetime of your crane, not only do we have great quality products, but we emphasise our focus on our ability to service &amp; support our customers.<br><br>With Tadano&#8217;s dedicated focus on delivering top-tier after-sales service and support, we&#8217;ve made strategic investments in recruiting skilled professionals and establishing a robust team foundation. This positions us well to provide comprehensive support to our valued customers and effectively address the expanding demands of our industries.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Get in touch<\/a><\/div>\n<\/div>\n\n\n\n<p><a href=\"https:\/\/www.tadano.com.au\/careers\/#vacancies\"><\/a><\/p>\n\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading\">&#8220;With workshops in Sydney, Brisbane, Melbourne &amp; Perth along with off-site capabilities, we\u2019re ready to keep your crane moving.\u201d<\/h3>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><section class=\"video-block\">\n  <div class=\"video-box\">\n        <a aria-labelledby=\"video-txt\" data-fancybox href=\"https:\/\/youtu.be\/sdUAtOW5Ixs\" class=\"video\">\n      <span class=\"play-btn\"><\/span>\n            <div class=\"bg-stretch\" >\n        <span data-srcset=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/0W8A0412-280x187.jpg, https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/0W8A0412-560x374.jpg 2x\"><\/span>\n      <\/div>\n          <\/a>\n    <div class=\"video-txt\">\n                    <a href=\"https:\/\/youtu.be\/sdUAtOW5Ixs\" class=\"video-link\">Watch now<\/a>\n          <\/div>\n  <\/div>\n<\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u201cOur products are undeniably great, but it is the exceptional calibre of our people that distinguishes us from others\u201d.<\/em><\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/General-Repairs-Maintenance.svg\" alt=\"\" class=\"wp-image-4761\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">General Repair \/ Maintenance<\/h3>\n\n\n\n<p>With a team of highly trained and skilled technicians, we are able to handle a wide range of crane repair and maintenance needs. Whether it is routine maintenance, hydraulic repairs, electrical troubleshooting, or structural repairs, we have the expertise to get the job done.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/Urgent-Breakdown-Repairs.svg\" alt=\"\" class=\"wp-image-4759\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Urgent Breakdown Service<\/h3>\n\n\n\n<p>Our Technicians and Product Support Engineers are able to assist with your enquiries and perform urgent on-site repairs where required or on-the-phone troubleshooting. Safety and customer satisfaction is our focus, ensuring prompt and reliable service. We strive to minimise downtime to keep your projects moving.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/Major-Inspections.svg\" alt=\"\" class=\"wp-image-4757\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Major Inspections<\/h3>\n\n\n\n<p>Major crane inspections are vital for safety and functionality. We offer thorough examinations of the crane\u2019s structure, components, and systems, identifying issues and maintenance needs. These inspections prevent accidents and enhance the product lifespan.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/Parts-Holding.svg\" alt=\"\" class=\"wp-image-4754\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">Parts Holding<\/h3>\n\n\n\n<p>We prioritise service and repairs by having a comprehensive parts holding located at each of our 4 branches across Australia. With a well-stocked inventory, we can quickly address repair needs, maximising efficiency and saving our customers valuable time.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading has-text-align-left\"><strong>Take a closer look at Tadano &#8211; Service &amp; Support<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>MEETING AUSTRALIAN STANDARDS&nbsp;<\/strong><\/h3>\n\n\n\n<p>At Tadano, we understand that our customer\u2019s equipment is critical to their business\u2019s success, which is why we ensure all our mobile crane repairs and services are of the highest standard. Our&nbsp;highly&nbsp;trained staff only use O.E.M crane parts, sourced directly from our Tadano plants across the globe. This ensures that every piece of equipment and machinery leaving our workshops&nbsp;has had multiple inspections and&nbsp;is in excellent working condition.<\/p>\n\n\n\n<p>Our service technicians are here to help regularly maintain your newly purchased mobile crane as well as your current fleet of machines, ensuring minimum downtime and maximum efficiency for your lifting equipment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Enhance the longevity and performance of your valuable company assets by investing in premium OEM service &amp; genuine OEM Parts. Enjoy the assurance of guaranteed quality.<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why choose Tadano as your Service &amp; Support Partner:<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/oceania\/wp-content\/uploads\/sites\/17\/2024\/02\/TOP-Service-Guarantee.svg\" alt=\"\" class=\"wp-image-4777\" style=\"width:530px;height:auto\"\/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>OUR coverage<\/strong><\/h3>\n\n\n\n<p>We have four facilities across Australia and work side by side with our service agent network across the entire Oceania region, including New Zealand, making Tadano the most reliable and biggest service and support network in the region.&nbsp;This means we can offer quicker repair turnarounds as we are always within arm\u2019s length.<\/p>\n\n\n<div id=\"form\"><\/div>\n\n\n\n<section class=\"contact-form-block form-block cookieconsent-optin-marketing\" id=\"contact-form-container\">\n  <div class=\"container\">\n\n\n  <div class=\"section-heading\">\n    <h2 class=\"form-title\">Get In touch<\/h2>\n  <\/div>\n\n  \n    <script type=\"text\/javascript\">\n      var recaptchaPublicKey = '6LcJ044oAAAAAHa4a1TbHqHq3jD3KyKSubByLS51';\n      const formRequiredMessage = 'This field is required';\n      var formRecipient = 'service.au@tadano.com';\n      var formSubject = 'Service Form';\n    <\/script>\n\n    <script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LcJ044oAAAAAHa4a1TbHqHq3jD3KyKSubByLS51\"><\/script>\n\n\n    <form class=\"contact-form\" action=\"#contact-form-container\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"contact-form\" onsubmit=\"dataLayer.push({'event': 'formSubmission'});\">\n      <div class=\"row\">\n        <div class=\"col full-width\">\n          <label for=\"branch-location\" class=\"hidden\">Select a branch location<\/label>\n          <select name=\"branch-location\">\n            <option value=\"\">Select a branch location<\/option>\n            <option>Brisbane<\/option>\n            <option>Sydney<\/option>\n            <option>Perth<\/option>\n            <option>Melbourne<\/option>\n            <option>New Zealand<\/option>\n          <\/select>\n        <\/div>\n      <\/div>\n      <div class=\"row\">\n        <div class=\"col\">\n          <label for=\"f-name\" class=\"hidden\">Name<\/label>\n          <input type=\"text\" placeholder=\"Name *\" name=\"name\" required \/>\n        <\/div>\n        <div class=\"col\">\n          <label for=\"e-address\" class=\"hidden\">Email Address<\/label>\n          <input type=\"email\" placeholder=\"Email Address *\" name=\"email\" required \/>\n        <\/div>\n        <div class=\"col\">\n          <label for=\"tel\" class=\"hidden\">Phone<\/label>\n          <input type=\"tel\" placeholder=\"Phone *\" name=\"phone\" required \/>\n        <\/div>\n        <div class=\"col\">\n          <label for=\"company\" class=\"hidden\">Company<\/label>\n          <input type=\"text\" placeholder=\"Company\" name=\"company\"\/>\n        <\/div>\n      <\/div>\n      <div class=\"row\">\n        <div class=\"col full-width\">\n          <label for=\"service-type\" class=\"hidden\">What type of service?<\/label>\n          <select  name=\"service-type\">\n            <option value=\"\">What type of service?<\/option>\n            <option>General repair &#038; maintenance<\/option>\n            <option>Urgent breakdown service<\/option>\n            <option>Major Inspections<\/option>\n            <option>General service enquiry<\/option>\n          <\/select>\n        <\/div>\n      <\/div>\n      <div class=\"row\">\n        <div class=\"col full-width terms\">\n          <label class=\"terms-checkbox\">\n            <input type=\"checkbox\" name=\"data-protection\" required title=\"Please accept our data protection declaration\" \/>\n            <span class=\"fake-input\"><\/span>\n            <span class=\"fake-label\">I acknowledge the data <a target=\"_blank\" href=\"\">privacy policy<\/a> with further information.*\n            <\/span>\n          <\/label>\n          <span class=\"req\">*Required<\/span>\n        <\/div>\n        <div class=\"loader\"><\/div>\n        <div class=\"col full-width btn-holder\">\n          <input type=\"submit\" class=\"btn btn-outline-white\" value=\"Submit\" name=\"submit_contact_form\" id=\"submit_form\" \/>\n        <\/div>\n      <\/div>\n    <\/form>\n\n\n\n\n  \n\n  <div class=\"form-success\"  >\n    \n\n<h2 class=\"wp-block-heading\">THANK YOU!<\/h2>\n\n\n\n<p>We strongly value your input and requests. Our team will review your message and respond as quickly as possible. Again, thank you!<\/p>\n\n\n  <\/div>\n\n<\/div>\n<\/section>\n\n<div class=\"cookieconsent-optout-marketing cookieconsent\" style=\"background-image: url('https:\/\/www.tadano.com\/oceania\/wp-content\/themes\/tadano\/assets\/dist\/images\/nocookie_form.jpg');\">\n      <div class=\"wrapper\">\n        <h3>You need to accept marketing cookies to view this content<\/h3>\n        <a href=\"javascript: Cookiebot.renew()\" class=\"btn btn-outline-white\">accept<\/a>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-group is-style-background-cyan is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"wp-block-heading\">BOOK YOUR SERVICE OR ENQUIRE TODAY!<\/h1>\n\n\n\n<p>Our Customer Support will be pleased to help you.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-icon-phone\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:97145749700\">1300 823 266<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-icon-mail\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:service.au@tadano.com\">service.au@tadano.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>If you are looking for certain parts or helpful tools please click on:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.tadano.com\/businesses\/service\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">PRODUCT RESOURCES<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;With workshops in Sydney, Brisbane, Melbourne &amp; Perth along with off-site capabilities, we\u2019re ready to keep your crane moving.\u201d \u201cOur products are undeniably great, but it is the exceptional calibre of our people that distinguishes us from others\u201d. General Repair \/ Maintenance With a team of highly trained and skilled technicians, we are able to [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":3413,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service &amp; Support - Oceania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tadano.com\/oceania\/en\/sales-services\/service-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service &amp; Support - Oceania\" \/>\n<meta property=\"og:description\" content=\"&#8220;With workshops in Sydney, Brisbane, Melbourne &amp; Perth along with off-site capabilities, we\u2019re ready to keep your crane moving.\u201d \u201cOur products are undeniably great, but it is the exceptional calibre of our people that distinguishes us from others\u201d. 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