{"id":22314,"date":"2021-03-19T11:48:58","date_gmt":"2021-03-19T11:48:58","guid":{"rendered":"https:\/\/www.tadano.com\/uscan\/sales-services\/customer-support\/"},"modified":"2026-11-06T17:16:28","modified_gmt":"2026-11-06T17:16:28","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.tadano.com\/uscan\/en\/sales-services\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n\n\n<section class=\"hero-section\">\n\n\t\n\t\n\t\n\t<div class=\"img-holder \">\n\t\t\t\t<div class=\"bg-stretch\" style=\"background-position: 50% 50%; \">\n\t\t\t<span data-srcset=\"https:\/\/assets.onetadano.com\/celum_assets\/hero\/Tadano_Servicevan.jpg, https:\/\/assets.onetadano.com\/celum_assets\/hero-2x\/Tadano_Servicevan.jpg 2x\"><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"logo green-solutions\" style=\"display:none;\">\n\t\t\t<a href=\"#\"><img decoding=\"async\" src=\"https:\/\/www.tadano.com\/uscan\/wp-content\/themes\/tadano\/assets\/dist\/images\/Green-Solutions_Logo_White.svg\"><\/a>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"container\">\n\t\t<div class=\"text-holder \">\n\t\t\t<div class=\"wrap\">\n\t\t\t\t\n\t\t\t\t<ul class=\"breadcrumbs\"><li><a href=\"https:\/\/www.tadano.com\/uscan\/en\/\">Home<\/a><\/li><\/ul>\n\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Customer Support<\/h1>\n\n\n\n<p>At Tadano, operational safety and maximum uptime are our highest priorities. Our dedicated service teams operate out of strategic locations across the country to provide expert lifting repairs and technical assistance right where you need them.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">support offices<\/a><\/div>\n<\/div>\n\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<div id=\"contact\"><\/div>\n\n\n\n<div class=\"wp-block-group is-style-background-cyan\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">support offices<\/h2>\n\n\n\n<p>Our Customer Support will be pleased to help you 24\/7 with all technical questions you might have.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>HoustoN<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Specialized service and maintenance for rough terrain, all-terrain, crawler and truck cranes, plus AWPs (Tadano Series).<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>Georgetown<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Dedicated support for boom trucks, Self-Propelled &amp; Truck-mounted AWPs (Manitex series) and knuckle boom cranes.<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:customersupport@tadano.com\" target=\"_blank\" rel=\"noreferrer noopener\">Email Houston support<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-icon-phone\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"tel:281-869-0030\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-dark-blue-color\">H<\/mark>ouston <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-dark-blue-color\">281-869-0030<\/mark><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/manitex-uptime.com\/index-login.aspx?CHKU00834888\" target=\"_blank\" rel=\"noreferrer noopener\">Boom Trucks Support<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/pm-uptime.com\/index-login.aspx?CHKU00834888\" target=\"_blank\" rel=\"noreferrer noopener\">Knuc. Boom Support<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/docs.os-uptime.com\/index-login.aspx?RH0033348856\" target=\"_blank\" rel=\"noreferrer noopener\">Self-Propelled &amp; Truck-mounted AWP Support<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mail:support.training@tadano.com\">Email Georgetown<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-icon-phone\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"tel:512-942-3000\"><strong>Call 512-942-3000<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<section class=\"sales-team hide-background-triangle   no-padding-bottom\">\n   <div class=\"container\">\n                    <div class=\"section-heading\">\n                <div class=\"heading\">\n                    <h2>Houston Support Office &#8211; Cranes (GR, AC, CC, GTC, GT) and AWPs (Tadano Series)<\/h2>\n                <\/div>\n            <\/div>\n              <div class=\"threerow-slider dots-info has-no-images\">\n                 \n                        <div class=\"card-col no-img wide-card\">\n                <div class=\"info-card responsive\">\n                    <div class=\"card-img\">\n                                            <\/div>\n                    <div class=\"card-content\">\n                        <div class=\"card-title\">\n                            <p>Ben Sitton<\/p>\n                        <\/div>\n                        <div class=\"card-info\">\n                            <strong class=\"first-row row\">Director of Service \u2013 USA<\/strong>\n                            <strong class=\"row\">Americas<\/strong>\n                            <strong class=\"row\">English<\/strong>\n                                                            <strong class=\"row\">\n                                <svg style=\"display:inline;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M24,6.24c0,7.64-10.13,17.76-17.76,17.76-1.67,0-3.23-.63-4.38-1.78l-1-1.15c-1.16-1.16-1.16-3.12,.05-4.33,.03-.03,2.44-1.88,2.44-1.88,1.2-1.14,3.09-1.14,4.28,0l1.46,1.17c3.2-1.36,5.47-3.64,6.93-6.95l-1.16-1.46c-1.15-1.19-1.15-3.09,0-4.28,0,0,1.85-2.41,1.88-2.44,1.21-1.21,3.17-1.21,4.38,0l1.05,.91c1.2,1.19,1.83,2.75,1.83,4.42Z\"\/><\/svg>\n                                <a href=\"tel:281-869-0030\">281-869-0030<\/a>\n                                <\/strong> \n                                                                                        <strong class=\"row\">\n                                <svg tyle=\"display:inline;\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Filled\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M23.954,5.542,15.536,13.96a5.007,5.007,0,0,1-7.072,0L.046,5.542C.032,5.7,0,5.843,0,6V18a5.006,5.006,0,0,0,5,5H19a5.006,5.006,0,0,0,5-5V6C24,5.843,23.968,5.7,23.954,5.542Z\"\/><path d=\"M14.122,12.546l9.134-9.135A4.986,4.986,0,0,0,19,1H5A4.986,4.986,0,0,0,.744,3.411l9.134,9.135A3.007,3.007,0,0,0,14.122,12.546Z\"\/><\/svg>\n                                <a href=\"mailto:ben.sitton@tadano.com\">ben.sitton@tadano.com<\/a>\n                            <\/strong>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n         \n                        <div class=\"card-col no-img wide-card\">\n                <div class=\"info-card responsive\">\n                    <div class=\"card-img\">\n                                            <\/div>\n                    <div class=\"card-content\">\n                        <div class=\"card-title\">\n                            <p>Louis Francescutti<\/p>\n                        <\/div>\n                        <div class=\"card-info\">\n                            <strong class=\"first-row row\">Director &#8211; Canada Operations<\/strong>\n                            <strong class=\"row\">Canada<\/strong>\n                            <strong class=\"row\">English<\/strong>\n                                                            <strong class=\"row\">\n                                <svg style=\"display:inline;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M24,6.24c0,7.64-10.13,17.76-17.76,17.76-1.67,0-3.23-.63-4.38-1.78l-1-1.15c-1.16-1.16-1.16-3.12,.05-4.33,.03-.03,2.44-1.88,2.44-1.88,1.2-1.14,3.09-1.14,4.28,0l1.46,1.17c3.2-1.36,5.47-3.64,6.93-6.95l-1.16-1.46c-1.15-1.19-1.15-3.09,0-4.28,0,0,1.85-2.41,1.88-2.44,1.21-1.21,3.17-1.21,4.38,0l1.05,.91c1.2,1.19,1.83,2.75,1.83,4.42Z\"\/><\/svg>\n                                <a href=\"tel:780-265-4461\">780-265-4461<\/a>\n                                <\/strong> \n                                                                                        <strong class=\"row\">\n                                <svg tyle=\"display:inline;\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Filled\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M23.954,5.542,15.536,13.96a5.007,5.007,0,0,1-7.072,0L.046,5.542C.032,5.7,0,5.843,0,6V18a5.006,5.006,0,0,0,5,5H19a5.006,5.006,0,0,0,5-5V6C24,5.843,23.968,5.7,23.954,5.542Z\"\/><path d=\"M14.122,12.546l9.134-9.135A4.986,4.986,0,0,0,19,1H5A4.986,4.986,0,0,0,.744,3.411l9.134,9.135A3.007,3.007,0,0,0,14.122,12.546Z\"\/><\/svg>\n                                <a href=\"mailto:louis.francescutti@tadano.com\">louis.francescutti@tadano.com<\/a>\n                            <\/strong>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n         \n                        <div class=\"card-col no-img wide-card\">\n                <div class=\"info-card responsive\">\n                    <div class=\"card-img\">\n                                            <\/div>\n                    <div class=\"card-content\">\n                        <div class=\"card-title\">\n                            <p>Scott Hartley<\/p>\n                        <\/div>\n                        <div class=\"card-info\">\n                            <strong class=\"first-row row\">Field Service Manager<\/strong>\n                            <strong class=\"row\">Americas<\/strong>\n                            <strong class=\"row\">English<\/strong>\n                                                            <strong class=\"row\">\n                                <svg style=\"display:inline;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M24,6.24c0,7.64-10.13,17.76-17.76,17.76-1.67,0-3.23-.63-4.38-1.78l-1-1.15c-1.16-1.16-1.16-3.12,.05-4.33,.03-.03,2.44-1.88,2.44-1.88,1.2-1.14,3.09-1.14,4.28,0l1.46,1.17c3.2-1.36,5.47-3.64,6.93-6.95l-1.16-1.46c-1.15-1.19-1.15-3.09,0-4.28,0,0,1.85-2.41,1.88-2.44,1.21-1.21,3.17-1.21,4.38,0l1.05,.91c1.2,1.19,1.83,2.75,1.83,4.42Z\"\/><\/svg>\n                                <a href=\"tel:(832)585-7453\">(832) 585-7453<\/a>\n                                <\/strong> \n                                                                                        <strong class=\"row\">\n                                <svg tyle=\"display:inline;\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Filled\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M23.954,5.542,15.536,13.96a5.007,5.007,0,0,1-7.072,0L.046,5.542C.032,5.7,0,5.843,0,6V18a5.006,5.006,0,0,0,5,5H19a5.006,5.006,0,0,0,5-5V6C24,5.843,23.968,5.7,23.954,5.542Z\"\/><path d=\"M14.122,12.546l9.134-9.135A4.986,4.986,0,0,0,19,1H5A4.986,4.986,0,0,0,.744,3.411l9.134,9.135A3.007,3.007,0,0,0,14.122,12.546Z\"\/><\/svg>\n                                <a href=\"mailto:scott.hartley@tadano.com\">scott.hartley@tadano.com<\/a>\n                            <\/strong>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n         \n                        <div class=\"card-col no-img wide-card\">\n                <div class=\"info-card responsive\">\n                    <div class=\"card-img\">\n                                            <\/div>\n                    <div class=\"card-content\">\n                        <div class=\"card-title\">\n                            <p>Omar Rodriguez<\/p>\n                        <\/div>\n                        <div class=\"card-info\">\n                            <strong class=\"first-row row\">Workshop Manager<\/strong>\n                            <strong class=\"row\">Americas<\/strong>\n                            <strong class=\"row\">English, Spanish<\/strong>\n                                                            <strong class=\"row\">\n                                <svg style=\"display:inline;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M24,6.24c0,7.64-10.13,17.76-17.76,17.76-1.67,0-3.23-.63-4.38-1.78l-1-1.15c-1.16-1.16-1.16-3.12,.05-4.33,.03-.03,2.44-1.88,2.44-1.88,1.2-1.14,3.09-1.14,4.28,0l1.46,1.17c3.2-1.36,5.47-3.64,6.93-6.95l-1.16-1.46c-1.15-1.19-1.15-3.09,0-4.28,0,0,1.85-2.41,1.88-2.44,1.21-1.21,3.17-1.21,4.38,0l1.05,.91c1.2,1.19,1.83,2.75,1.83,4.42Z\"\/><\/svg>\n                                <a href=\"tel:(281)627-0970\">(281) 627-0970 <\/a>\n                                <\/strong> \n                                                                                        <strong class=\"row\">\n                                <svg tyle=\"display:inline;\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Filled\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M23.954,5.542,15.536,13.96a5.007,5.007,0,0,1-7.072,0L.046,5.542C.032,5.7,0,5.843,0,6V18a5.006,5.006,0,0,0,5,5H19a5.006,5.006,0,0,0,5-5V6C24,5.843,23.968,5.7,23.954,5.542Z\"\/><path d=\"M14.122,12.546l9.134-9.135A4.986,4.986,0,0,0,19,1H5A4.986,4.986,0,0,0,.744,3.411l9.134,9.135A3.007,3.007,0,0,0,14.122,12.546Z\"\/><\/svg>\n                                <a href=\"mailto:omar.rodriguez@tadano.com\">omar.rodriguez@tadano.com<\/a>\n                            <\/strong>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n              <\/div>\n   <\/div>\n<\/section>\n\n\n\n<section class=\"sales-team hide-background-triangle   no-padding-top\">\n   <div class=\"container\">\n                    <div class=\"section-heading\">\n                <div class=\"heading\">\n                    <h2>Georgetown Support &#8211; Boom Trucks\/Knuckle Booms\/ Self-Propelled &#038; Truck-mounted AWPs (Manitex series)<\/h2>\n                <\/div>\n            <\/div>\n              <div class=\"threerow-slider dots-info has-no-images\">\n                 \n                        <div class=\"card-col no-img wide-card\">\n                <div class=\"info-card responsive\">\n                    <div class=\"card-img\">\n                                            <\/div>\n                    <div class=\"card-content\">\n                        <div class=\"card-title\">\n                            <p>Joe Turnage<\/p>\n                        <\/div>\n                        <div class=\"card-info\">\n                            <strong class=\"first-row row\">Field Service Manager<\/strong>\n                            <strong class=\"row\"><\/strong>\n                            <strong class=\"row\"><\/strong>\n                                                            <strong class=\"row\">\n                                <svg style=\"display:inline;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M24,6.24c0,7.64-10.13,17.76-17.76,17.76-1.67,0-3.23-.63-4.38-1.78l-1-1.15c-1.16-1.16-1.16-3.12,.05-4.33,.03-.03,2.44-1.88,2.44-1.88,1.2-1.14,3.09-1.14,4.28,0l1.46,1.17c3.2-1.36,5.47-3.64,6.93-6.95l-1.16-1.46c-1.15-1.19-1.15-3.09,0-4.28,0,0,1.85-2.41,1.88-2.44,1.21-1.21,3.17-1.21,4.38,0l1.05,.91c1.2,1.19,1.83,2.75,1.83,4.42Z\"\/><\/svg>\n                                <a href=\"tel:(662)863-0425\">(662) 863-0425<\/a>\n                                <\/strong> \n                                                                                        <strong class=\"row\">\n                                <svg tyle=\"display:inline;\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Filled\" viewBox=\"0 0 24 24\" width=\"15\" height=\"15\"><path d=\"M23.954,5.542,15.536,13.96a5.007,5.007,0,0,1-7.072,0L.046,5.542C.032,5.7,0,5.843,0,6V18a5.006,5.006,0,0,0,5,5H19a5.006,5.006,0,0,0,5-5V6C24,5.843,23.968,5.7,23.954,5.542Z\"\/><path d=\"M14.122,12.546l9.134-9.135A4.986,4.986,0,0,0,19,1H5A4.986,4.986,0,0,0,.744,3.411l9.134,9.135A3.007,3.007,0,0,0,14.122,12.546Z\"\/><\/svg>\n                                <a href=\"mailto:joe.turnage@tadano.com\">joe.turnage@tadano.com<\/a>\n                            <\/strong>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n              <\/div>\n   <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>support offices Our Customer Support will be pleased to help you 24\/7 with all technical questions you might have. HoustoN Specialized service and maintenance for rough terrain, all-terrain, crawler and truck cranes, plus AWPs (Tadano Series). Georgetown Dedicated support for boom trucks, Self-Propelled &amp; Truck-mounted AWPs (Manitex series) and knuckle boom cranes.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21979,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22314","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support - US\/Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tadano.com\/uscan\/en\/sales-services\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support - US\/Canada\" \/>\n<meta property=\"og:description\" content=\"support offices Our Customer Support will be pleased to help you 24\/7 with all technical questions you might have. HoustoN Specialized service and maintenance for rough terrain, all-terrain, crawler and truck cranes, plus AWPs (Tadano Series). 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HoustoN Specialized service and maintenance for rough terrain, all-terrain, crawler and truck cranes, plus AWPs (Tadano Series). 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