Customer Support
Dedicated Tadano Customer Support Teams are cross-trained to keep all products safely running, including factory-trained service technicians and distribution channel technicians.
EMERGENCY ASSISTANCE – AVAILABLE AROUND THE CLOCK
Our customer support team is available round the clock, 365 days a year – including at night, at weekends and on public holidays. Factory-trained service teams are on hand to assist you by telephone, via real-time remote diagnosis or directly on site. Highly trained technicians can be easily reached by telephone at any time and will help you get your crane back up and running quickly.
GLOBAL SERVICE NETWORK – EXPERT ON-SITE SUPPORT
If a solution cannot be found immediately over the phone, our global service network will provide you with fast and reliable support directly on site. Experienced service engineers combine in-depth knowledge of the vehicles with practical expertise. Our experts support the entire Tadano portfolio, provide cross-brand assistance and help minimise your crane’s downtime with efficient problem-solving.
MODERN REMOTE DIAGNOSTICS
Powerful diagnostic tools enable rapid fault analysis via real-time remote diagnostics.
COMPREHENSIVE EXPERTISE
Our specialists know your cranes down to the smallest detail and bring practical experience to the table.
SERVICE FOR ALL TADANO PRODUCTS
Expert support across the entire Tadano portfolio.
CROSS-BRAND EXPERTISE
Expert support regardless of your crane’s manufacturer.
MINIMISED DOWNTIME
Efficient problem-solving ensures your crane is back in operation quickly.
HEALTH AND SAFETY INSPECTIONS FOR GREATER OPERATIONAL SAFETY
Carrying out all relevant health and safety inspections to ensure maximum operational safety.
TRANSPARENT SERVICE DOCUMENTATION
Qualified service personnel ensure comprehensive and professional documentation.
