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Tadano Provides Tiong Woon operators with 29 days of AC, CC crane training in Singapore

Sep. 8, 2022

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The training was conducted at Tiong Woon's head office in Singapore

Tadano’s core values are Safety, Quality, and Efficiency, and the company strives to have the most reliable cranes in market. To help ensure these values and goals are met, Tadano also seeks to provide high level training to clients and their operators.

Recently, Tadano Asia set up 29 days of technical training for Tiong Woon Crane & Transport (Pte), Ltd., a large, loyal customer managing over 540 cranes with capacities ranging up to 2,000t. Among their fleet are many Tadano all terrain, rough terrain, and lattice boom crawler cranes.

Based in Singapore, Tiong Woon is a leading one-stop integrated heavy lift specialist and service provider. For over 40 years they have supported the oil and gas, petrochemical, infrastructure, and construction sectors by managing turnkey projects for EPC (engineering, procurement, and construction contractors and project owners). Tiong Woon covers projects from planning and design 2022 to the execution stage as they transport, lift, and install heavy equipment at customers’ facilities and at project sites. In IC50’s 2021 survey, Tiong Woon ranked 23rd.

Both companies strive to be the best in what they do while consistently improving safety and efficiency. Tiong Woon has long aimed to reduce downtime and enable operators to perform simple inspections and repairs.

Prior to training with Tadano Asia, operators had to request a site visit from the Tiong Woon service team for most problems. Despite the service team’s excellent skills in solving issues - partially due to some receiving previous training with Tadano Demag GmbH (TDG) - they often began with little to no information from the operators. This often resulted in multiple trips that contributed to prolonged downtime.

TDG trainers gave Tiong Woon the opportunity to create a system that would allow operators to communicate more details, such as error codes, so that the Tiong Woon service team could arrive at the site better prepared.

The training was conducted at Tiong Woon’s training facility. Three representatives from the TDG led training courses: Roland Faust, Mario Rutz, and Sönke Eichhorn. Each instructor possesses anywhere from 25 to 35 years of experience in the crane industry. The 12 attendees from Tiong Woon were operators of all terrain cranes and crawler cranes joined the training.

Mr. Faust began the training in February covering the basics of AC crane models. Instruction covered CAN Bus setup and operation, understanding the electrics and hydraulic superstructure and carrier, interpreting error codes, and handling sensor calibration.

Hands on training by Mr. Roland Faust, All Terrain Crane trainer

Hands on training by Mr. Roland Faust, All Terrain Crane trainer

Mr. Rutz hosted four additional days of AC crane model training at the end of March into April, focusing on the AC 350-6 from basic familiarization to the steering and pneumatic systems, the hydraulic superstructure main boom, diagnosis, immobilization, IC-1 menus, and hands-on operations and troubleshooting

The AC 350-6  was set up for the training by Mr. Mario Rutz, All Terrain Crane trainer

The AC 350-6 was set up for the training by Mr. Mario Rutz, All Terrain Crane trainer

Mr. Eichhorn covered the CC models over three weeks in April. He began with electrical layouts, drawings, CAN Bus training before progressing to proportional valve technology, a comprehensive look at hydraulic systems from open and closed loops, and extensive troubleshooting. From there, multiple configurations were taught using manuals and assembly drawings. Different rigging and working configurations inside the IC-1 menu were also covered before participants concluded the CC training by assembling an actual CC crane in the SH configuration.

Theory training by Mr. Sönke Eichhorn, Crawler Crane trainer

Theory training by Mr. Sönke Eichhorn, Crawler Crane trainer

A total of 29 days of training were provided to Tiong Woon operators of AC and CC model cranes. The attendees gained valuable knowledge in crane operations, technical troubleshooting, and maintenance work during that time, gaining a better understanding of what goes underneath the engine and how the basic electrics, hydraulics, and programming work when they are doing lifting work in the project site.

Tiong Woon representatives observed that this training has improved their knowledge and competency level, providing them with higher job satisfaction. They seek to build upon this by further educating its operators in partnership with senior technicians within the company.

“Through job redesign, we would pair them with an experienced senior technician who can provide them with hands-on experience to practice their newly acquired skills and knowledge. Arrangements will also be made for site visits to diagnose and troubleshoot real-life crane breakdown situations to gain better hands-on experience. These help to boost their confidence level in handling technical issues with the cranes.”

By educating and empowering these operators, Tiong Woon aims to have a more efficient current workforce and an advantage in workforce recruiting.

“We aim to attract the active workforce, especially those in the younger generation with interests in cranes, heavy lifting, and the haulage industry, to join us,” they said. “We will equip them with the necessary troubleshooting & maintenance skills… vital skill sets for the effective management of our crane assets.”

“Tadano Asia was honored to be able to assist in this training,” said Mr. Yoshihiro Okazaki, General Manager of Tadano Asia. “It was not only simple training on how to deal with problems but also a fulfilling course from a safety perspective, such as how to prevent problems before they occur and how to avoid them if they occur. The course was very well organized from the safety point of view.”

Mr. Okazaki noted Tiong Woon’s desire to enhance the skills and competency level of their workforce, as well as to expand their recruitment efforts through such training and job re-design.

“In recent years, the shortage and aging of crane operators have become an issue in Singapore. We hope that everyone, especially the younger generations, who read this article will understand that the crane industry has evolved with continuous improvement and growth over the years. Tiong Woon has developed a well-defined career pathway for their crane operations workforce. It allows inexperienced crane operation apprentices to learn and develop as Crane Specialists, creating a new technical profession that boosts the current crane operation workforce into something valuable for all of us!”


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