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Tadano Recognizes Outstanding Expertise at GCC Distributor Customer Support Conference

Mar. 1, 2024

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Left to Right: Mr. Yuji Tokuda, Executive Officer Customer Support Division of Tadano;
Mr. Walid Eid, Workshop/ASSD Manager of Qatar Tractor & Equipment Co. W.L.L.;
Mr. Muhammad Sajid, National Service Manager of Saleh & Abdulaziz Abahsain Co. Ltd.;
Mr. Yasuaki Kishimoto, CEO/President of Tadano Middle East L.L.C.

Qatar Tractor & Equipment Co. W.L.L. and Saleh & Abdulaziz Abahsain Co. Ltd. Awarded for Excellence in Tadano Expert Test.

Tadano recently held the Gulf Cooperation Council (GCC) Tadano Distributor Customer Support conference in Dubai, where two distributors were honored for their exceptional performance in the Tadano Expert Test. The esteemed awardees, Mr. JOBY JOHN of Qatar Tractor & Equipment Co. W.L.L., and Mr. FAWZI BIN YOUSEF BIN AYESH ALBATTAT of Saleh & Abdulaziz Abahsain Co. Ltd., showcased unparalleled knowledge and skills in supporting Tadano's Rough Terrain Cranes (Tadano GR cranes).

Purpose of the Tadano Expert Test

The Expert Test is a comprehensive evaluation designed to identify the strengths and weaknesses of service engineers and technicians. The primary objectives include pinpointing areas for improvement, devising effective training plans based on test results, and establishing common evaluation tools. The overarching goal is to enhance the knowledge and skills of service personnel, ultimately reducing machine downtime and ensuring topÔÇÉtier support for Tadano products.

Background and Significance

In the dynamic landscape of heavy machinery, minimizing downtime is crucial for businesses relying on Tadano equipment. To achieve this, Tadano recognizes the necessity of continually enhancing the skills of service engineers and technicians. The Tadano evaluation system faced challenges in ensuring consistent evaluation levels, as results often depended on the individual evaluator.

The Expert Test addresses this issue by providing a standardized evaluation process. Distributors that successfully pass the test are acknowledged as possessing the highest level of knowledge and expertise in supporting Tadano products.

Awardees Showcase Excellence

Qatar Tractor & Equipment Co. W.L.L. and Saleh & Abdulaziz Abahsain Co. Ltd. stood out among their peers by demonstrating exceptional proficiency in the Expert Test. Their commitment to excellence was evident in their representation at the GCC Distributor Customer Support conference, where they were recognized and celebrated for their outstanding achievements.

Looking Ahead

Tadano remains dedicated to fostering a culture of continuous improvement within its distributor network. The Expert Test serves as a benchmark for excellence, encouraging distributors to elevate their knowledge and skills continually. As Tadano continues to expand its evaluation to cover various product lines, the company anticipates even greater advancements in customer support and service.

The recent awards at the GCC Distributor Customer Support conference reflect not only the accomplishments of Qatar Tractor & Equipment Co. W.L.L. and Saleh & Abdulaziz Abahsain Co. Ltd. but also Tadano's commitment to setting industry standards for expertise and service excellence.

 Tadano Expert Test

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